Code of Conduct

Les Clefs d’Or International Congress 

Code of Conduct 

Purpose 

The Les Clefs d’Or International Congress is a prestigious professional gathering that brings together concierges and hospitality leaders from around the world. To ensure a respectful, enriching, and safe environment for all participants, this Code of Conduct outlines the standards of behavior expected throughout the Congress. 

This Code applies to all attendees, including members, speakers, partners, sponsors, guests, and staff.

1. Professionalism and Integrity 

  • All participants are expected to conduct themselves with courtesy, honesty, and professionalism at all times.
  • Behavior should reflect the core values of Les Clefs d’Or and uphold the highest standards of the hospitality profession. 
  • Participants are expected to conduct themselves in a manner that brings dignity to the profession of Concierge and honour to the host Member Association.

2. Respectful Conduct 

  • Treat everyone with respect, dignity, and empathy, regardless of nationality, background, gender, age, religion, language, or role.
  • Discrimination, harassment, personal attacks, or intimidation of any kind will not be tolerated. 
  • All interactions—both professional and social—should reflect our commitment to mutual respect and excellence in hospitality.
  • All meeting discussions shall be conducted with civility and understanding. Requests to speak must be directed through the designated chairperson. 

3. Inclusivity and Cultural Sensitivity 

  • We celebrate cultural diversity. Attendees should remain open to different customs, values, and perspectives. 
  • Avoid language, jokes, or gestures that may be offensive or culturally inappropriate. 
  • Use inclusive language and foster understanding among delegates from all backgrounds. 

4. Alcohol and Substance Use 

  • Alcohol consumption must be responsible and in moderation. 
  • Use of illegal substances is strictly prohibited and will be reported to local authorities. 
  • Any behavior resulting from substance use that compromises safety or professionalism will not be tolerated. 

5. Health, Safety, and Well-being 

  • All attendees must adhere to health and safety protocols, including any specific to COVID-19 or other public health concerns. 
  • Illness, injury, or unsafe conditions must be reported to Congress organizers immediately. 
  • Personal conduct should contribute to a safe, supportive, and welcoming atmosphere. 

6. Confidentiality and Intellectual Property 

  • Proprietary information, private discussions, and presentation content must not be shared without explicit permission. 
  • Matters discussed in closed sessions or committee meetings are to remain confidential. 
  • Respect all intellectual property and copyright considerations. 

7. Appropriate Use of Technology & Social Media 

  • Use of photography and social media must be respectful and authorized. 
  • Livestreaming or recording of private meetings or sessions is prohibited unless expressly permitted. 
  • The Les Clefs d’Or brand must always be respected and protected. 

8. Partner, Sponsor, and Venue Respect 

  • Treat all sponsors, partners, and venue staff with professional courtesy and gratitude. 
  • Follow all venue rules and maintain respect for property and other guests. 
  • Unauthorized marketing, solicitation, or commercial activity is not permitted during the Congress. 

9. Congress Participation Guidelines 

  • All Congress fees must be paid on time. Participants should retain a printed receipt as proof of payment. 
  • All incidental hotel charges must be settled at check-out. 
  • Participants must complete registration procedures and provide required information promptly. 
  • Active Members are expected to attend all official Congress meetings and events. 
  • Proper dress codes must be observed at all times. 
  • Standard tipping practices for tourism services (e.g., drivers, room attendants) should be followed. 
  • Special personal requests to organizers are discouraged. 
  • Permission from the Executive Committee is required to invite non-members to official UICH meetings. 
  • Participants must maintain silence and decorum during official speeches. The use of a Master of Ceremonies is recommended to ensure proper conduct. 

10. Congress Ethics Committee 

  • On Day 1 of the Congress, the Executive Committee will nominate the Members of the Congress Ethics Committee, who will be introduced during the Opening Ceremony.
  • Any matters relating to inappropriate behavior are to be referred to the Congress Ethics Committee for immediate consideration. 

11. Reporting Concerns 

If you experience or witness behavior that violates this Code of Conduct, please report it to: 

  • A designated Congress Ethics Officer (available onsite), or 
  • Email: Chair of the Ethics Committee 

All reports will be handled confidentially, professionally, and with due process. 

12. Consequences of Misconduct 

Violations of the Code of Conduct may result in: 

  • Verbal or written warnings 
  • Removal of Congress access privileges 
  • Disciplinary action by the Federation, including possible suspension or removal from Les Clefs d’Or 
  • Notification of local authorities, where appropriate 

Acknowledgement 

By registering for and attending the Les Clefs d’Or International Congress, all participants agree to abide by this Code of Conduct and actively contribute to a professional, inclusive, and safe environment for all.