Dear members, dear friends, Ladies & Gentlemen,

I extend a warm and joyful welcome to all of you as we gather for the 68th UICH International Congress amidst the breathtaking and wonderful nature of Bali. Our dear friends from Les Clefs d’Or Indonesia are bubbling with excitement as they prepare to welcome you and provide an opportunity to experience the natural beauty of this enchanting Island.

Throughout the congress, you will be treated to an array of intriguing topics and insightful guest speakers from our Education committee, enriching your learning and knowledge to take home. Additionally, our UICH CSR friends have collaborated with the wonderful team in Indonesia, ensuring thrilling and heartwarming preparations that will leave lasting memories.

But above all, this is a moment to connect with our friends from around the world, fortifying our networking and camaraderie as we embrace the new era of the world of Concierge.

I extend my sincere gratitude to the hardworking team at Les Clefs d’Or Indonesia, especially to our esteemed section President, Yoga Rahiyang Anggakusumah, Organizing Committee, and our dedicated Southeast Asia & Oceana (SEAO) Zone Director, Mayako Sumiyoshi, along with all our partners who have made this event possible.

On behalf of the entire UICH Executive Committee, I want to extend a heartfelt welcome and wish you all a fulfilling and joyous stay here in Bali. Let us cherish this time together and continue to serve with a spirit of friendship.

Warm regards,

Randy Villanueva Santos

President, UICH