Dear friends,

Hola! I would like to welcome you all to our 69th UICH International Congress in the beautiful city of Madrid.

It’s another great opportunity to build memories, meet new friends from around the globe, and discover the magical friendships from every continent that truly make this the best congress.

Above all, this is a moment to connect with our friends from around the world, fortifying our networking and camaraderie as we embrace the new era of the world of Concierge.

The Education Committee has been working tirelessly to ensure you will take home valuable learning tools, hearing from expert guest speakers who have been in the field for many years. This gives us the chance to customize our learning and share knowledge with your team.

Our CSR family has been working round the clock to ensure another exciting program, balancing life from wonderful nature experiences to well-being activities.

Our global leaders from the UICH Executive Committee, Zone Directors, Committee Chairs, Sages, and Section Presidents are helping us to achieve common goals. Whether meeting face-to-face or via live streaming, our Concierge global networking allows every section to contribute positively, making the federation stronger than ever.

This year’s congress is special as we will witness the election of new leaders. Your voice will be heard, and let us all welcome the new mandate. Your continued support and commitment are crucial as we design the future of our Federation, from seasoned experts to the new young generation, which is very important to us.

Allow me to thank each and every member, partner, and leader, especially our dear beloved friends from Les Clefs d’Or Spain, for hosting our unforgettable event filled with rich Spanish culture & friendship, bringing the high spirit of “In Service Through Friendship.”

It’s time to celebrate, and it’s time for me to hand over my task to your next UICH President. I look forward to your continued support throughout the new mandate.

I would like to say thank you to my family, who are always beside me, taking their time to support me throughout my mandate, showing their love not just for me but for all the members.

I wish you a fun, safe, and enjoyable congress, and now it’s time to celebrate!

Sincerely yours,

Randy Villanueva Santos

President, UICH