Welcome to the heart of Spain…
We can’t wait to see you again!
Dear friends,
Hola! I would like to welcome you all to our 69th UICH International Congress in the beautiful city of Madrid.
It’s another great opportunity to build memories, meet new friends from around the globe, and discover the magical friendships from every continent that truly make this the best congress.
Above all, this is a moment to connect with our friends from around the world, fortifying our networking and camaraderie as we embrace the new era of the world of Concierge.
The Education Committee has been working tirelessly to ensure you will take home valuable learning tools, hearing from expert guest speakers who have been in the field for many years. This gives us the chance to customize our learning and share knowledge with your team.
Dear amigos,
It is a great honour and pleasure for me to extend a warm welcome to all of you to the 69th UICH International Congress taking place in Madrid from the 30th of March to the 4th of April 2025.
Spain is a multicultural, tolerant, and safe country with perfect weather, rich culture, and unique gastronomy, making it a great destination for tourists. Madrid, its capital, is a vibrant city representing the diversity of different areas and cultures of Spain.
As a “madrileño” (native or inhabitant of Madrid), I am proud to say that Madrid has become one of the world’s favourite tourist destinations, being named the World’s Leading Meetings & Conference Destination for the fifth consecutive year. Madrid is the perfect host for a Congress where visitors can enjoy incredible experiences and create lasting memories.
Dear Members and Friends,
It is with great honour and enthusiasm that I welcome you all to the Clefs d’Or Congress in Madrid, representing the vibrant and culturally rich Mediterranean Zone. This event is a unique opportunity for us to share our experiences, strengthen our connections, and celebrate excellence in concierge service.
Our gathering in Madrid symbolizes more than just a conference; it is a celebration of the hospitality, dedication, and professionalism that we all, as members of Les Clefs d’Or, represent. At the heart of our profession lies the unwavering commitment to provide unforgettable experiences for our guests, and it is this passion that unites and drives us to always strive for excellence.
Transfer to hotels. Registration and information in the lobby of Melia, Barcelo & Riu.
All delegates Dress code: Business casual Location:
New Members/1st Timers Congress Orientation Presentation conducted by Michael Romei, Former General Secretary, UICH Les Clefs d’Or Location: Mandatory for all 1st Time attendee…
Section Presidents, Zone Directors, Committee Leadership, and Award Candidates Dress code: Business Location: Melia Madrid Princesa…
Venue: Sierra de Madrid Together with Spanish Red Cross, we will be heading to the mountains at the outskirts of Madrid for a nature cleanup. …
Spouses and partners Dress code: Casual
All delegates Venue: Dress code: Casual (dress comfortably as there will be a little walking involved)
Award candidates and the Committee Dress code: Business Location:
All delegates Dress code: Business Location:
Spouses and guests Dress code: Hotel dep: Casino games masterclass followed by lunch
All delegates
All attendees Dress code: Casual (dress comfortably as there will be a little walking involved)
All delegates Venue: Dress code: White night
Spouses and partners Hotel departure: Venue:
All delegates Dress code: Black tie Venue: The Crystal Gallery in Madrid, known as "Galería de Cristal," is an architectural marvel located within the Palacio de Cibele…
Transfer to the airport. Departure information to be communicated.
The Congress App is ready for all registered attendees to download and use.
The Royal Palace with its impressive facade and expansive gardens, is one of the most stunning royal residences in Europe. Built in the 18th century, it has witnessed important historical events and official ceremonies. Although it is no longer the […]
Plaza Mayor is a charming and iconic space in the heart of the city. With its rectangular shape and surrounded by elegant three-story buildings with balconies, this plaza has witnessed centuries of Madrid’s history. Built in the 17th century, originally […]
